Idelio
AI concierge for hotels A Sablab product
Idelio answers a hotel's guests by phone and on WhatsApp, in Spanish and English. It answers questions using the hotel's own information, and it takes bookings and service requests for the hotel team.
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Phone calls
A voice agent answers guests' calls to the hotel.
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WhatsApp
Guests send a WhatsApp message and get an answer.
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Spanish and English
Idelio replies in the language the guest uses.
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The hotel's own information
Answers come from what the hotel provides, such as rooms, hours and services.
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Bookings and requests
Idelio takes bookings and service requests and passes them to staff.
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Admin dashboard
Hotel staff set up and manage Idelio from a web dashboard.
WhatsApp Español
Guest: Hola, ¿a qué hora es el desayuno?
Idelio: ¡Hola! El desayuno se sirve de 6:30 a 10:00 a. m. en el restaurante del primer piso.
Phone call English
Guest: Hi, could we get two extra towels in room 304?
Idelio: Of course. I've sent your request to housekeeping.